General Terms and Conditions for the Sale of Goods

TERMS

Our terms are net 30 days to established credit accounts. Shipping is F.O.B. Rockville, MD for stock items, and F.O.B. shipping point for special orders and custom products. Shipments are always forwarded via the least expensive or best carrier unless a specific delivering carrier is requested. We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS for your ordering convenience.

NEW ACCOUNTS

If we have not previously had the pleasure of doing business with you, we will appreciate receiving with your first order three trade credit references, the name and address of your bank and your D & B rating (if known). Please allow us time to contact the references before shipment is expected. To expedite your initial shipment, please enclose a check, VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS number (including name on card, expiration date, and billing zip code) with your first order. Maryland customers should enclose tax resale numbers with the first order.

CLAIMS

Please unpack and check your order promptly. All claims for damage, breakage or shortage should be reported to our office within 10 days after receipt. Cartons which appear damaged or have sounds of damage should not be refused. Please contact our office to resolve the situation. Damaged merchandise and its shipping carton should be retained for 30 days for possible inspection or return unless otherwise directed.

RETURNS

A return authorization number must be obtained in writing prior to return of merchandise for any reason or our warehouse will not accept the returned shipment.

STOCK ITEMS

Charles Products will accept returns of stock items under the following conditions:

1) The merchandise is in its original condition, suitable for resale.

2) The product's packaging is free of any price markings or tags.

3) It is returned in multiples of the product's minimum.

4) The assortment of colors and shapes being returned is the same as what was shipped.

5) The item was not a closeout or sale item.

6) The merchandise is returned at the customer's expense. Please call in advance to receive authorization for a return. A 15% restocking fee will be assessed on all returned merchandise.

CUSTOM ITEMS

Charles Products does not accept the return of custom items

1) Quality/Design and Damage issues should be reported within 10 days. A credit against the customer's cost of the product damaged will be issue against the invoice.

2) Charles Products reserves the right to reproduce any products that have a quality issues, incorrect design or excess damages. The original invoice if it has not been paid will be credited out. If the original invoice has been paid, then CPI will apply that payment against the redone merchandise.

BACKORDERS

It is our policy to ship backordered merchandise with a value over $20.00 up to 6 months from your order date. If you would prefer to not receive backorders and reorder the merchandise at a later date, please specify "NO BACKORDERS" on your order.

SHIPPING AND HANDLING

A $3 handling charge per carton will apply to all orders shipped from our Rockville, Maryland warehouse. The freight amount charged by CPI may not reflect all freight discounts that CPI receives on that order.

TRANSACTIONS

All transactions are in US Dollars and payment must be made in US Dollars unless authorized in advance. Any payment made in any other currency will be subject to a bank currency conversion adjustment.

FORCE MAJEURE

CPI cannot be held responsible for failure to fulfill a delivery commitment as a result of situations beyond our control. This includes but is not limited to occurrences such as: Natural Disasters (ie Hurricanes, Floods), Labor Strikes, Congestion at Ports of Entry, US Customs / Homeland Security holds and delays, or failure of subcontractors to perform.